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Welcome to the St. Mary's Services website. The use of this site is governed by the following Terms & Conditions. By using this website you acknowledge that you have read the Terms & Conditions and the disclaimers contained within, and that you will be bound by the terms thereof.

St. Mary’s Services is a private, non-profit, 501(c)3 child welfare agency, licensed by the State of Illinois, license number 040234-10.

St. Mary’s Services does not discriminate in practices or services on the basis of race, color, creed, religion, age, sexual orientation, or disability.

Copyright

All screens, including graphics, text elements and this notice, that are displayed in normal operations of this website are Copyright 2006, unless otherwise specified. All rights reserved.

Trademarks

Is a registered trademark of St. Mary's Services.

Complaint/Grievance Procedures

Each client of St. Mary's Services has the right to express and grieve any concern or complaint. The procedure is as follows:

1. Following a client's application to St. Mary's Services, upon request or the initiation of a grievance, each client will be provided the agency's written grievance procedure and have it explained in a method of communication they understand.
2. All formal complaints must be completed on St. Mary's Services Client Grievance Form.
3. St. Mary's Services requires the staff person involved in the complaint to attempt to immediately resolve the complaint or grievance with the client involved before a formal, written complaint is initiated. A management level staff person will be designated as a contact for client grievances.
4. St. Mary's Services will provide the client assistance, if necessary, in completing the Client Grievance Form by a senior staff member or someone who is not directly involved in the complaint.
5. The completed document is to be forwarded to the Executive Director of St. Mary's and the supervisor of the staff person named in the grievance (when applicable). All grievances shall be documented.
6. The Executive Director will respond to the grievance within two business days, after receipt of the grievance. Unresolved grievances will be reported to DCFS within ten business days.
7. The Board of Directors will review the written appeal of the client at its next board meeting. The Board may require additional information in order to resolve the grievance. This resolution will be final.
8. The final resolution and grievance will be placed in the client case record.
9. The client will receive written notification of this final resolution within five days of the final decision. Agency grievance policy prohibits retaliation.

Privacy

At St. Mary's Services, our data collection and privacy policies are designed to provide a high level of protection for your personal information and data, while assisting us in providing you the highest possible level of service and support.

Information We Gather About You

You can visit our website without telling us who you are or revealing any other personal information about yourself. However, if you elect to sign up for one of our workshops or orientation meetings, we may ask you for information necessary to complete the sign up such as your name, postal address, e-mail address and telephone number.

This information is not sold, rented or shared with any other companies.

Security

Protecting the security of the personal information that you share with us is of the utmost importance to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk.

Links to Third Party Web Sites

Our web site contains links to web sites operated and maintained by third parties. We have no control whatsoever over such third parties or their web sites. Privacy policies of such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personally identifiable information on such site.

Privacy Policy Changes

This privacy policy is subject to change from time to time. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site.